This Privacy Notice sets out the details of how Martin Higgins Clinic (“we”, “us”, “our”) collects and processes the personal data that you provide to us in person or that is obtained through our website located at https://www.martinhigginsclinic.co.uk
For the purposes of this Notice, personal data means any information that can be used to identify an individual whether directly or indirectly.
Please read through the content of this Privacy Notice carefully and ensure that you understand it. If you do not understand the content of this Privacy Notice or do not accept or agree with it then you must stop using the website at www.martinhigginsclinic.co.uk immediately.
By accessing the website at https://www.martinhigginsclinic.co.uk and providing us with your personal data you are warranting that you are over 13 years of age.
What personal data do we process, why do we process it, and how do we collect it
We may process personal data that you provide to us by subscribing to our newsletter or email list, requesting information through our contact form, or by any other communication via email, text or through our website or other online platforms and social media channels.
When we process your personal data we will comply with the relevant data protection laws and principles, which means that your data will be used lawfully, fairly and in a transparent way, kept securely and only for as long as necessary for the purposes we have told you about.
The types of personal data which we process will vary depending on your own specific circumstances but typically can include:
In accordance with the Privacy and Electronic Communications Regulations (PECR) we may deliver or send you promotional or marketing information in cases where you have made an enquiry about or purchased goods or services from us or you have consented to receive contact for promotional or marketing purposes and you have not withdrawn your consent or opted out.
We may also process your personal data to deliver or send relevant advertisements to you through our website and other online platforms and to analyse the success and effectiveness of such adverts for the purposes of promoting and growing our business.
We may process your sensitive data such as details relating to your general health or medical condition in order to assess your suitability to engage or participate in our products or services and to provide relevant care, treatment and advice. To allow us to process your sensitive data we require your explicit consent and we will provide you with a separate form for you to complete to confirm your consent. We process your sensitive data on the ground of a legitimate interest to ensure that we are able to provide you with the best possible treatment, care and advice.
As a professional physiotherapy practice we are a member of the Chartered Society of Physiotherapists (CSP) and registered with the Health and Care Profession Council (HCPC) and accordingly we abide by the standard of conduct, performance and ethics as required by the HCPC which includes our requirement to respect confidentiality, keep records, manage risk and be honest and trustworthy.
We shall only collect and process your personal data for purposes that are clearly outlined prior to you providing us with your data, or for a legitimate reason.
Whenever we process your personal data we do so on the basis of a lawful condition this will either be because you have given your consent for us to process your data, where we are under a contractual or legal obligation, or where it is in our legitimate interests to do so.
It is very important to us that the information we hold about you is complete, accurate and up to date. If at any time your personal details change, please let us know by emailing us at [email protected] so we can update our records.
Disclosure of personal data
We may share your personal data as follows:
Where we have outsourced a function or activity to an external service provider we will only disclose personal data that the service provider needs to undertake that function or activity, and we require external service providers to agree to keep your personal data secure in accordance with the relevant law.
Share with Third Parties
We may share your information with trusted third parties such as our newsletter provider in order to contact you via email, our merchant accounts to process payments, and Google / social media accounts in order to run advertisements and marketing campaigns. We use the following subprocessors:
Transfer of personal data outside of the EEA
Your personal data will only be stored within the UK
We take the protection of your personal information seriously and have taken suitable and reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, and any modification or disclosure.
We limit access to your personal data to those employees, agents, contractor or third parties who have a business need to know. They will only process your data on our instructions and must keep it confidential.
If you are submitting personal data over the internet that you wish to remain private, please note that while attempts are made to secure information transmitted to this site, there are inherent risks in transmitting information across the internet. If you prefer, you can contact us by alternative means using phone or mail.
We will not keep your personal data for longer than is required with regard to the purpose for which it was collected by us or provided by you including any legal or record keeping requirements and will take reasonable steps to destroy or permanently de-identify your personal data when it is no longer required
Your rights in relation to the data we hold
You have rights in relation to your personal data these include the right to access and receive a copy of your personal data, to ask us to correct any errors, to erase your personal data, to restrict how your information is processed.
Where you have provided your consent for us to process your personal data you can withdraw that consent at any time. Should you wish to do so please contact us at [email protected]
If you are not happy with how we process your personal data you have the right to lodge a complaint with the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Links to other sites
The website at www.martinhigginsclinic.co.uk may contain links to other sites. We are not responsible for the privacy practices of those web sites and have no knowledge of whether cookies or other tracking devices are used on any such linked sites.
If you have any concerns regarding the privacy of your information you should ensure you are aware of the privacy policies of those sites before disclosing any personal information.
If you have any questions about this Privacy Notice or require more information concerning our privacy practices please contact Helen Higgins at [email protected] or via post at Suite 2, Gledhow Mount Mansion, 32 Roxholme Grove, Chapel Allerton, Leeds, LS7 4JJ.